In the case of personnel below, the average absentee rate is 7.7 days a year. This ratio is likely to be increasing while the overall HR efficiency (HR KPI) is not more than 82%. The lowest efficiency is in the customer service group. You can click “Focus” and Xavier will bring up the results of the groups you want to learn such as working time, shifts, rank, etc.

Usually Xavier’s clients want to answer two questions: what’s going on and what group of factors could make the result better. With a range of data visualization technologies, forecasting algorithms, and customer listening, Xavier helps to accurately simulate the solution according to your ideas and correctly price the outcome of each alternative idea change. Even if you do not have any solutions to improve your problems such as reducing costs, optimizing revenue, etc, Xavier will suggest a valuable solution based on data-based simulation for easy review and selection.
In the above case, Paul feels the need to improve the service team and he doubts thatthe Service team recruitment process is easy compared to other groups. He presses “Focus” button so that Xavier returns Dashboard focus on the recuitment funnel. And it seems that his assumption is correct when the rate of conversion of the successful service team is 12% (2% higher than the average of 10%), which means the group’s filtering process services are relatively easier, and it appears that this group is hiring individuals with low KPIs. Paul already knew that his team needed to hire a better service team to improve KPI.